This policy explains how Elite Cooling & Heating Solutions handles personal information submitted through this website and during enquiries.
Last updated: 12 September 2026
Elite Cooling & Heating Solutions provides air conditioning and ventilation services from Wigston, Leicester. You can contact us by calling 0116 403 0533 or using the enquiry form on this website.
When you submit an enquiry, we may collect your name, phone number, email address, property address, service requirement and message. For security and abuse prevention, the form may also record your IP address and browser user-agent.
We usually process enquiry information because it is necessary to respond before entering into a contract, or because we have a legitimate interest in replying to enquiries, managing customer communication and protecting the website from misuse.
We do not sell your personal information. We may share limited information with service providers who help us operate the website, database, email, SMS messaging or IT systems. Information may also be shared where required by law or for professional advice.
Enquiry records are kept only for as long as needed for customer service, quoting, project administration, warranty records, legal obligations or legitimate business records. Where an enquiry does not become a customer project, we aim to keep the record no longer than reasonably necessary.
We use practical technical and organisational measures to protect enquiry information, including restricting access to form data and keeping sensitive configuration outside the public website directory where possible.
You can ask to access, correct or delete personal information we hold about you, or object to certain uses of it. You also have the right to complain to the Information Commissioner's Office if you are unhappy with how your information is handled.
For privacy questions, contact Elite Cooling & Heating Solutions using the details on our Contact page.